Shipping policy

Shipping Policy

Thank you for shopping with Izhar Online Mart. We aim to deliver your orders safely and conveniently across Pakistan.

Order Processing
Orders are processed after confirmation. Customers may be contacted by phone or WhatsApp for order verification before dispatch.

Delivery Time
Estimated delivery time is normally 3–5 business days after order confirmation. Delivery times may vary depending on the customer's location, courier service, product availability, public holidays, weather conditions, or other circumstances beyond our control.

Shipping Charges
Shipping charges are displayed at checkout before the order is completed. The applicable delivery charge will be added to the total order amount.

Cash on Delivery (COD)
Cash on Delivery is available for eligible orders and locations. Customers are requested to provide a complete delivery address and an active phone number to avoid delivery delays.

Advance Payment
Customers may also choose available advance payment methods at checkout. Orders paid in advance will be processed after payment confirmation.

Order Tracking
Where tracking information is available, customers may be provided with shipment details after dispatch.

Incorrect or Incomplete Address
Customers are responsible for providing accurate contact and delivery information. Izhar Online Mart will not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

Delivery Issues
If your order is significantly delayed, damaged during delivery, or you receive an incorrect product, please contact Izhar Online Mart customer support as soon as possible.

For any questions regarding shipping or delivery, please contact Izhar Online Mart through our customer support channel.